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FluentBot Beta
This site is under construction. Content, screenshots, and workflows may change at any time.

Playground

The Playground is a private chat surface for testing your bot before visitors use it.

Open it from the bot’s left sidebar → Playground.

Playground with one prior chat in the Chat History rail and a fresh New Chat panel ready for input

When to use it

  • Right after adding new sources, to confirm answers actually pull from them.
  • Before shipping the widget, to sanity-check tone and accuracy.
  • When debugging a regression — try the failing question directly and check which sources were cited.

Asking a question

Type into the composer at the bottom and click Send (or press Enter). The bot replies in the chat panel.

Playground after asking 'What is the refund policy?' — answer shown with Sources list, timestamp, token counts, and Export conversation button

What you see in the response

ElementWhat it shows
AnswerMarkdown-rendered bot reply.
SourcesCitations — links to the documents used for the answer. Click to open the source.
TimestampRelative time since the message was sent (e.g. 9s, 4hr).
Token usagetokens: in <input>, out <output>, total <total> directly under the message.

The triangle/menu button next to each message exposes copy / regenerate / feedback actions.

Chat History sidebar

Past playground chats live in the Chat History rail on the left:

  • New chats appear at the top.
  • Title is taken from the first user prompt.
  • + New Chat button starts a fresh conversation.
  • Click any past chat to reopen the thread and continue.
  • A three-dot Conversation actions menu sits next to each chat (Select / Delete).

Multi-turn context

Each Playground conversation keeps prior turns within that thread. To reset the context, click + New Chat.

Delete a chat

Two paths:

  • Single delete — open the chat’s three-dot Conversation actions menu in the rail → Delete. A confirmation dialog asks before removing the chat and all its messages.
  • Bulk delete — open any chat’s actions menu → Select to enter selection mode. Checkboxes appear next to every chat plus a header with <n> selected, Cancel, and Delete. Tick the chats you want and click Delete. Confirmation dialog before removal.

Deletion is permanent — there’s no undo.

Export a chat

With a chat open, click Export conversation at the top of the right pane. A small popover offers two formats:

  • CSV — flat row per message; convenient for spreadsheets.
  • JSON — full message structure with sources and metadata; better for programmatic use.
Playground with an open chat and the Export conversation popover showing CSV and JSON download buttons

The download fires immediately; the file is named after the chat.

Playground usage

Playground conversations count toward normal bot usage:

  • Token usage counts toward your team’s Usage & Tokens.
  • Subscription limits apply — if you’ve exhausted your message credit, the playground stops too.
  • Playground conversations appear in Conversations under the playground filter.

Treat the Playground as a private staging surface for your bot.

What it’s good for

  • Confirming a newly added source is being used (check the Sources block under the answer).
  • Spotting unsupported answers — if the answer cites no sources, review the source coverage.
  • Comparing latency before and after a refresh.

What it’s not good for

  • Load testing — interactive, one question at a time.
  • A/B testing prompts — the system prompt is configured per-bot in Custom Prompt, not per-message.

Troubleshooting

  • No Sources cited — the bot could not match the question to your sources. Check Content Gaps — it may be logged as unanswered.
  • Source listed but answer is wrong — rephrase the source content or inspect the document in Document Usage.
  • Reply cuts off mid-sentence — connection dropped. Refresh and ask again; the prior turn is preserved.
  • Bot stops responding — likely out of message credit. Check Plans & Billing.

What’s next