Playground

The Playground is a private chat surface for testing your bot before visitors use it.

Open it from the bot’s left sidebar → Playground.

When to use it

Right after adding new sources, to confirm answers actually pull from them.
Before shipping the widget, to sanity-check tone and accuracy.
When debugging a regression — try the failing question directly and check which sources were cited.

Type into the composer at the bottom and click Send (or press Enter). The bot replies in the chat panel.

The composer also carries two per-request controls:

Sampling temperature — adjust answer randomness for this playground session (0.0 is deterministic).
Web search toggle — augment answers with live web results. Only available when Live web search is enabled in the bot’s Settings page; otherwise the toggle is disabled.

Element	What it shows
Answer	Markdown-rendered bot reply.
Sources	Citations — links to the documents used for the answer. Click to open the source.
Timestamp	Relative time since the message was sent (e.g. `9s`, `4hr`).
Token usage	`tokens: in <input>, out <output>, total <total>` directly under the message.

The triangle button next to each answer collapses or expands its Sources list.

Past playground chats live in the Chat History rail on the left:

New chats appear at the top.
Title is taken from the first user prompt.
+ New Chat button starts a fresh conversation.
Click any past chat to reopen the thread and continue.
A three-dot Conversation actions menu sits next to each chat (Select / Delete).

Each Playground conversation keeps prior turns within that thread. To reset the context, click + New Chat.

Two paths:

Single delete — open the chat’s three-dot Conversation actions menu in the rail → Delete. A confirmation dialog asks before removing the chat and all its messages.
Bulk delete — open any chat’s actions menu → Select to enter selection mode. Checkboxes appear next to every chat plus a header with <n> selected, Cancel, and Delete. Tick the chats you want and click Delete. Confirmation dialog before removal.

Deletion is permanent — there’s no undo.

With a chat open, click Export conversation at the top of the right pane. A small popover offers two formats:

CSV — flat row per message; convenient for spreadsheets.
JSON — full message structure with sources and metadata; better for programmatic use.

The download fires immediately; the file is named after the chat.

Playground conversations count toward normal bot usage:

Token usage counts toward your team’s Usage & Tokens.
Subscription limits apply — if you’ve exhausted your message credit, the playground stops too.
Playground conversations appear in Conversations under the playground filter.

Treat the Playground as a private staging surface for your bot.

Confirming a newly added source is being used (check the Sources block under the answer).
Spotting unsupported answers — if the answer cites no sources, review the source coverage.
Comparing latency before and after a refresh.

Load testing — interactive, one question at a time.
A/B testing prompts — the system prompt is configured per-bot in Custom Prompt, not per-message.

No Sources cited — the bot could not match the question to your sources. Check Content Gaps — it may be logged as unanswered.
Source listed but answer is wrong — rephrase the source content or inspect the document in Document Usage.
Reply cuts off mid-sentence — connection dropped. Refresh and ask again; the prior turn is preserved.
Bot stops responding — likely out of message credit. Check Plans & Billing.