FluentChat
Built by WPManageNinja

AI-First,
Human-Led
Customer Support

Answer customer questions with AI agents trained on your business, and loop in your team the moment a human touch is needed.

AI Agents Live Widget Shared Inbox

Built for the Way Your Industry Works

From choosing a product to getting started, give customers useful answers backed by your business knowledge.

Ceramic homeware being carefully packed at a sunlit store
E-commerce &
Online Stores
Can you help me choose a gift?
Tell me who you’re shopping for and what they like. I’ll help you explore the options. FluentChat
A laptop in a modern workspace illuminated by blue evening light
Software & SaaS
How do I get my workspace set up?
I can walk you through the setup guide. Which step are you on? FluentChat
Students learning together in a sunlit university library
Education &
Training
Which course is right for a beginner?
What would you like to learn? I’ll help you compare the courses and entry requirements. FluentChat
A consultant and client in conversation at an office table
Professional
Services
Can I talk to someone about my project?
Of course. Share a little about your project, and I’ll help you connect with the right person. FluentChat
Emerald ocean waves beside a boutique coastal hotel
Travel &
hospitality
Can I check in early?
Early check-in needs confirmation from the hotel. What time will you arrive? I’ll help you ask the team. FluentChat

E-commerce & Online Stores: Help shoppers understand products, shipping, and return policies. Give your support team the information they need to handle more personal requests.

Software & SaaS: Make product documentation easier to use. Answer setup and troubleshooting questions, with human support available when customers get stuck.

Education & Training: Help prospective students explore courses and support learners with enrollment, access, and getting-started questions.

Professional Services: Explain your services, answer common process questions, and help prospective clients start a conversation with your team.

Travel & hospitality: Answer questions about amenities, check-in policies, and cancellation terms; bring staff into requests that need confirmation.

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Help Customers Choose, Get Started, and Keep Moving

Turn your business knowledge into helpful conversations. Guide visitors before they buy, handle objections in chat, and support new customers through the setup process.

Customer support conversations in FluentChat

Customer Support

Give customers answers from your help content and connect them with your team when they need more help. Keep conversations, assignments, and private team notes together in one shared inbox.

Pre-sales answers with search and insights

Pre-Sales

Help visitors understand your products, pricing, and policies before they decide. Answer common questions with AI and let your team step in for a more detailed conversation.

Customer onboarding progress

Customer Onboarding

Turn setup guides and product documentation into conversational help. Walk customers through getting-started questions and connect them with your team when they get stuck.

Put Your AI Chat Agent to Work in Three Steps

Create your agent, give it your business knowledge, test its answers, and bring it to your website.

01 Train

Point it at a URL, a list of URLs, a full site crawl, MCP servers, or a sitemap. Also build on that knowledge with documents and pasted text.

02 Test

Ask real customer questions in the playground. Review the responses and refine your agent's instructions and knowledge before going live.

03 Deploy

Embed the widget on any website with an embed snippet, or connect WordPress with the plugin. And it goes live.

Knowledge sources connected to the agent
Playground testing a customer question with cited sources
Install the widget with an embed snippet or the WordPress plugin

Bring Your AI, Your Team, and Your Customer Conversations Together

Build agents, run live chat, manage one knowledge base, and work every conversation from a single workspace.

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AI Agents

Give each product, brand, or website an agent with the knowledge and guidance it needs.

Multiple AI agents Set up a separate AI agent for each product, brand, or site.
Train on your business Turn website pages, documents, pasted text, and selected Fluent Support tickets into knowledge your agents can use.
Custom instructions Set the tone, define your business rules, and give instructions on topics or claims to avoid.
Test playground Try customer questions in the playground and check how your agent responds.

Live Chat and Widget

Choose how visitors get help and shape the widget they use to reach you.

Chat modes Run AI-only chat, human-only chat, or both. Enable visitor switching to let customers choose how they get help.
Chat widget Add FluentChat to any compatible website with one embed snippet.
Widget customization Match your brand with custom identity, colors, headers, greetings, and launcher settings.
Conversation starters Add suggested questions that help visitors find a starting point.
Email capture Collect a visitor's email during human support so your team can continue helping after they leave.

Knowledge Base

Keep your team's knowledge together and choose which sources each AI agent can use.

Share knowledge across agents Maintain one team knowledge base and reuse it across your agents.
Connect MCP Link compatible remote MCP servers so your agents can retrieve information or perform actions through the tools you enable.
Bring in website content Crawl your site to turn its pages into searchable knowledge.
Upload files or paste text Add PDF, TXT, and Markdown files, or enter content directly.
Control access to sources Give each agent access to all team knowledge or a selected set of sources.
Add web search Supplement your knowledge base with live web results in supported API and Fluent Support chats when enabled.
Import pages in bulk Add content from a sitemap or a list of URLs.
Schedule content refreshes Refresh supported online sources daily, weekly, or monthly to keep your knowledge base up to date.

Shared Conversations

Work every AI and human conversation from one inbox, with the context and the drafts already there.

Shared inbox Handle AI and human conversations from every agent in one queue.
Proactive handover Offer a human after repeated missed answers, or jump into an AI chat yourself.
Assignments and conversation status Assign owners and move chats through pending, unresolved, and resolved.
Canned responses and shortcuts Save your best answers, sort them into categories, and fire them with a shortcut.
Browser and push notifications Alert your team the second a conversation needs them.
Auto-waiting messages Send a holding reply when nobody answers in time.
Human handoff Pass the conversation to a person the moment it should go to one.
AI reply suggestions Open a thread to three ready drafts, written from the conversation and your knowledge base.
Internal notes Leave private context for teammates, invisible to the customer.
Search and filters Search by name, email, or message text. Filter by agent, bot, status, or date.
Transcripts and exports Download or email a transcript, or export chats as CSV and JSON.
Operating hours and availability Show when your team is around, and set what happens when it is not.

Super Clean AI-to-Human Handoff

You decide when the AI steps aside. Set a missed-answer limit, cover the hours your team is offline, and switch the second a visitor asks for a person.

Visitor switching from AI to the support team, beside the handoff settings

Just ask for a human

"Connect me to a human" is enough. The AI reads it and offers the switch right there in the thread.

Offer before they ask

After a number of missed answers you set, the AI stops guessing and puts a person in front of the visitor.

AI covers the gap

It keeps helping while the visitor waits for your team, and they can switch back any time.

When you are offline

Visitors start a conversation while your team is away, leave an email, and get the reply wherever they are.

Run AI only, humans only, or both. Choose which one answers first.

Bring FluentChat to Any Website

Connect the plugin if you run WordPress. Add an embed snippet if your platform supports custom scripts.

01 Universal Embed

Copy your agent's snippet and paste it into your site's custom-code area or before the closing body tag. Bring AI answers and live support to websites that allow custom scripts.

02 WordPress Website

Install the connector plugin, paste your connection token, and switch the widget on. Manage your chat experience from your WordPress dashboard.

Embed snippet for any website, with the widget live on a site
WordPress plugin connection with the chat widget enabled
  • Add chat to a compatible website or custom application.
  • Load the hosted widget from a CDN.
  • Reuse the same agent across your websites.
  • Customize your widget's appearance, greetings, and AI-to-human handoff settings.
  • Choose which pages and posts display the widget, and exclude the ones that don't need it.
  • See pending conversation counts, then open FluentChat's inbox to reply.

Need something more tailored?
Join the early-access list.

Tell us a little about your team and what you want to build with FluentChat. We’ll be in touch when early access opens.

We’ll only use your details to follow up about early access.

Answers to your top questions

Contact support

What is FluentChat?

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FluentChat brings AI agents and human support together on your website. Train agents on your business content to answer questions, guide visitors, and support customers. Bring in your team when personal help is needed, and manage conversations from one shared inbox.

Can I use FluentChat on my website?

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Use FluentChat on WordPress through its connector plugin. Or add the chat widget to your website with the script tag. Customize the widget and choose where it appears through the WordPress plugin, then handle customer conversations in FluentChat’s shared inbox.

Where does FluentChat get its answers?

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Train FluentChat on your website pages, uploaded documents, pasted text, and selected Fluent Support tickets. Add product documentation, help articles, and business policies to your knowledge base. Your AI agents use those sources to answer customer questions about your business.

Can customers choose to speak with a human?

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Yes. Enable human handoff so visitors can request your team during an AI conversation. Offer human help after a set number of missed answers, or let teammates step in themselves. Your team can review the conversation history and continue helping.

Can I run multiple AI agents with different instructions and knowledge?

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Yes. Create separate agents for different products, brands, or websites, and give each its own instructions. Maintain one shared team knowledge base, then choose which sources each agent can access. Manage AI and human conversations together in your team's shared inbox.

How do I keep AI answers current and improve them over time?

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Schedule daily, weekly, or monthly refreshes for supported online sources. Review unanswered questions and visitor feedback to identify gaps. Update your content or agent instructions, then test the changes in the playground. Your team controls how that feedback becomes better answers.

How do you stop it from making things up?

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Your agent answers only from your knowledge base, scoped to the sources you pick. Custom instructions set its boundaries, and the playground tests every answer before launch. It never rewrites its own knowledge from a conversation, so nothing changes unless your team changes it.

Can I run FluentChat beyond a single website widget?

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Yes. Run a separate agent per product, brand, or client, each scoped to the sources you choose. Split teams into workspaces with role-based access. Build it into your own product through the Chat API, and connect external tools through remote MCP servers.

How do I get started?

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Create an AI agent, add your business content, and test its answers in the playground. Refine its instructions, then connect it to your website through the WordPress plugin or an embed snippet. Choose AI, human support, or both to handle conversations.

Put an AI agent on your website today

Give customers AI answers backed by your content and a clear path to your team. Bring both together with FluentChat.

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